Reference

Our Legal Terms for Indonesian Accounts

main55 operates under a defined legal framework so that every account, transaction and data point you share with us is handled according to documented policy — not guesswork.

Account TermsPrivacy PolicyDANA, OVO, GoPay, QRISData Retention RulesJurisdiction Disclosure
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main55 Our Legal Terms for Indonesian Accounts
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, a request to access your stored data, or a dispute about a recorded transaction — including payments made via DANA or OVO — our support team is reachable around the clock. You can contact us through live chat, email or our in-app message centre, and legal queries are escalated to a compliance-aware agent within one business day. Our players in Bandung and across Indonesia can expect a written response to any formal data request within five business days.

Team online

Live Chat

Available 24 hours a day, seven days a week through the main55 website and mobile app. Legal and compliance queries are flagged and escalated to a senior agent within one business day of first contact.

Email Support

Send your formal data access request or legal query to our support email. We acknowledge within 24 hours and deliver a written response to account-related legal questions within five business days.

In-App Message Centre

Open the main55 app, navigate to Account then Help, and submit a legal or policy message directly. Your submission is tagged to your account record, making it easier to trace transaction disputes tied to GoPay or QRIS payments.

POLICY PRACTICES

How main55 Handles Your Account Data

We apply consistent data-handling standards across every account, whether you deposit through GoPay or use QRIS at checkout.

Data Encryption

Every piece of account data — including payment records from DANA, OVO, GoPay and QRIS — is encrypted at rest and in transit using industry-standard protocols. We do not store raw card or wallet credentials on our servers.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your language and region settings. No tracking cookies are shared with advertising networks; you can clear them from your browser settings at any time.

Account Security

Two-factor authentication is available on all main55 accounts and strongly encouraged. Login attempts from unrecognised devices trigger an email alert to your registered address within seconds, giving you immediate visibility of any unauthorised access.

Data Retention Schedule

Transaction records are retained for 12 months from the date of each activity, after which they are securely deleted from active databases. You may request a full export of your stored data at any time by contacting our support team via live chat or email.

Requesting Changes

To update, correct or remove personal information linked to your account, submit a written request through the in-app message centre or email. We process corrections within five business days and confirm completion by email to your registered address.

Jurisdiction Disclosure

Access to certain account features and transaction types depends on local law applicable in your area of Indonesia. We apply region checks at account creation and notify you clearly if a specific feature is unavailable where local law permits restrictions.

Legal Terms: Common Account Questions

These are the questions we hear most often from account holders in Indonesia about our legal terms, data practices and how policy decisions affect real account activity — including deposits made through OVO, DANA, GoPay and QRIS.

Yes. Submit a data access request through our live chat or email support channel. We acknowledge within 24 hours and deliver a complete data export in a readable format within five business days of receiving your verified request.

Transaction records linked to DANA, OVO, GoPay and QRIS payments are retained for 12 months from the date of each transaction. After that period, records are removed from active systems following our documented deletion schedule.

When you close your account, we retain only the minimum data required by applicable legal obligations — typically transaction records for the 12-month retention window. All other personal profile data is queued for deletion within 30 days of account closure confirmation.

Some features and transaction types depend on local law. We apply region-level checks during account creation and flag any feature that is restricted in your area, so you are never left guessing about what is available to you.

Payment disputes tied to GoPay or QRIS are reviewed by our compliance-aware support team within three business days. You can raise a dispute through live chat or email, and all correspondence is attached to your account record for traceability.

We publish all policy updates on this page with a clear date stamp. Active account holders also receive a notification email to their registered address whenever a material change is made to our terms, giving you time to review before the change takes effect.

No. Cookies we place are used only for session management, fraud prevention and storing your regional preferences. We do not share cookie data with advertising networks or sell it to third parties under any circumstance.

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