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How main55 Protects Your Personal Data

At main55, your personal data — from account registration details to deposit activity via DANA, OVO, GoPay and QRIS — is handled under a clear, written policy that…

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main55 How main55 Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Data Protection Team

If you have a question about how your data is stored, want to request a correction or need to ask about a deletion, our data protection contacts are available seven days a week. You can reach us through live chat inside your account dashboard between 09:00 and 23:00 WIB, by email at any hour, or via our WhatsApp line for urgent account-data concerns. Players in Bandung and across Indonesia get the same response priority regardless of channel.

Team online

Live Chat (Account Dashboard)

Open your account dashboard, tap the chat icon and select Privacy Request. Available 09:00–23:00 WIB, seven days a week. Responses on data queries typically arrive within 15 minutes during operating hours.

Email — Data Team

Send your request to our dedicated privacy email address, available 24 hours. Include your registered email and the nature of your request. We aim to respond within 48 hours for all data-access or deletion queries.

WhatsApp — Urgent Data Queries

For time-sensitive account-data concerns, message our WhatsApp privacy line. This channel is monitored 10:00–22:00 WIB daily. Have your account ID ready so we can locate your record promptly.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

Our data practices are built around six concrete commitments — from the moment you deposit via QRIS through to how we respond if you ever ask us to remove your record.

Encrypted Storage

All account data — including your registered OVO number and DANA wallet reference — is encrypted at rest using AES-256. No readable personal identifiers are stored in plain text on any main55 server.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most. You can adjust cookie preferences from the Settings tab inside your account at any time.

Account Security Alerts

Every login from a new device triggers an automatic notification to your registered email. If you did not authorise the login, you can lock your account from the same email link within seconds, without needing to contact support first.

Data Retention Schedule

We keep transactional data — such as GoPay deposit records and QRIS scan logs — for five years to meet audit requirements. Non-transactional data such as marketing preferences is deleted within 90 days of your deletion request.

Third-Party Sharing Limits

We share data only with payment processors (DANA, OVO, GoPay, QRIS) strictly to clear your transactions, and with fraud-detection partners under data-processing agreements. We do not sell or rent your data to advertisers.

Your Rights & How to Use Them

You have the right to access, correct or request deletion of your personal record. Submit a request through live chat or email and we will confirm receipt within 24 hours. Full deletion of non-essential data is completed within 30 days.

Privacy Policy Questions We Get Asked Most

Below are the questions we receive most often from Indonesian account holders about how their data is collected, used and protected on main55. If your question is not covered here, our data team is reachable through live chat or email seven days a week.

We collect your name, email, phone number and payment identifiers such as your DANA wallet or OVO number. We also log device type and IP address for fraud prevention. We collect only what is needed to verify and run your account.

No. We store only a reference identifier (for example, the last four digits of your registered OVO number) for transaction matching. Full payment credentials are handled entirely by the respective payment rail, not our servers.

Yes. Submit a data-access request via live chat between 09:00 and 23:00 WIB, or by email at any hour. We will compile and send your data record within 48 hours of verifying your identity with your registered account email.

Contact our data team through live chat or email with your account ID and a deletion request. Non-essential data is removed within 30 days. Transactional records are retained for five years as required by audit rules, even after deletion requests.

We share data only with payment processors (DANA, OVO, GoPay, QRIS) to clear transactions, and with fraud-detection partners under formal agreements. We do not sell, rent or trade your personal information with advertisers or unrelated third parties.

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation patterns. You can view and change your cookie preferences under Settings inside your account dashboard — no need to contact support to adjust these settings.

After account closure, marketing preferences and non-essential profile data are deleted within 90 days. Transactional records (deposit and withdrawal history) are retained for five years to satisfy audit requirements, as availability of these records depends on local law.

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